Case Studies/ Government Project Management

Small and Medium Enterprise and Startup Administration, Ministry of Economic Affairs

Establishing a systematic mechanism for managing regulatory issues effectively enhances case management efficiency.

Building context/challenges.

The Small and Medium Enterprise and Startup Administration (SME and Startup Administration), under the Ministry of Economic Affairs, is primarily responsible for researching regulatory issues related to the operation and management of small and medium-sized enterprises (SMEs). Due to the complexity of each regulatory issue and the meticulousness required in the operational procedures, it is essential to maintain all documentation throughout the process as a basis and reference for subsequent project execution. Over the years, the unit has accumulated a considerable amount of case data, managed primarily using Microsoft Excel, and documents are stored in paper format. However, with the recent surge in government initiatives promoting related policies, the volume of cases has increased significantly, leading to the emergence of the following management issues in the existing operational model:

The process of searching for paper documents related to cases is time-consuming and labor-intensive.
Data is managed in a scattered manner, and the content is incomplete.
The management of case meetings and the loose handling of data.
Reliance on manual coordination to manage multiple cases.

Solutions

► Integrate all information throughout the lifecycle of issue cases.

By utilizing the ezteamwork™-eWorksheet work sheet management system, we enhance the integration of issue management projects, recording the entire history of output documents generated during execution, setting up management fields based on case requirements, systematically categorizing case attributes, documents, and search sorting, thereby effectively consolidating case information.

► Centralize the classification of output documents for cases.

Each case can be associated with corresponding document folders for management. This allows for systematic listing, searching, and retrieval of case documents, facilitating easy tracking and management of data. Additionally, it enables precise control over the important documents for each issue case.

► Monitor the progress of issue handling based on custom fields.

The system can manage the progress and handling status of issues by setting up required fields for each case. It provides the team with quick access to work status, deadlines, and other relevant information, facilitating rapid monitoring of issue progress. Additionally, it allows for the direct export of issue reports.

Small and Medium Enterprise and Startup Administration, Ministry of Economic Affairs

Government Project Management Solution

Benefits of implementation.

Establishing a comprehensive case database to facilitate quick data retrieval.
Effectively centralize and interconnect relevant cases, issues, documents, and information.
By implementing systematic management, efficiency in case management is effectively enhanced.
Effectively tracking the progress and status of cases.

The Small and Medium Enterprise and Startup Administration, under the Ministry of Economic Affairs, is dedicated to assisting small and medium enterprises (SMEs) in entrepreneurship and development. Its main mission is to research regulatory issues related to the operation and management of SMEs. By combining various measures and both internal and external resources, the administration aims to create a favorable environment for the growth of SMEs, thereby enhancing their competitiveness.

Industry category.

Government agency

Solutions

Government Program Management Solution