Built-to-Order (BTO)

Management System for Customized Order Handling in Response to Small Quantity, Diverse Orders Operations

Addressing Common Challenges in Managing Customized Orders with Small Quantities and Diverse Requirements

Facing short product cycles and rapidly changing demands, the manufacturing industry is moving towards customized services and small-batch production models, which has become a trend. Enterprises often encounter the following problems and challenges in their existing operations:

Difficulties in grasping the overall schedule progress
When coordinating across departments, traditional methods often lead to discrepancies in information transfer, making it difficult to grasp the overall schedule and progress.
Quoting is time-consuming and labor-intensive.
Historical quoting and order information are not centrally stored. When creating new quotes without previous experience to refer to, it not only consumes time and effort but also increases the risk of overlooking items and materials, potentially affecting order margins.
Incorrect version of graphics.
Frequent changes in customer requirements, without proper management of the design change process for graphics, can lead to the wrong version of graphics being used. This may result in rework and additional costs, ultimately causing delays in delivery.
Difficulty in retracing complaints
Complaints resolved without leaving a trace lead to recurring issues and preventable incidents. Incomplete historical data or personnel changes make complaint handling more time-consuming and labor-intensive.

Integrating communication and collaboration across departments.

Construct a customer-centric Build To Order (BTO) management platform that integrates various internal departments for collaborative operations, synchronizes information, accelerates response to customer demands, and enhances order fulfillment rates and product quality.

Monitor order progress and delivery schedules.

Integrate Gantt chart scheduling mechanism to track schedule changes when demands are frequent. Through project schedule baseline management, you can monitor differences in schedule changes and more accurately assess delivery schedules after changes.

Verify document outputs and work progress.
Integrate process work order progress with schedule management.
Establish an online work order assignment and reporting mechanism.
Visualize progress alerts and overdue notification reminders.
Control human resource allocation and costs.
Establish project templates and retain customized development experiences.

Monitor material preparation progress and information.

Enable managers and on-site personnel to track procurement and material preparation progress quickly via web or mobile devices, maintaining close communication with the procurement and production control units.

Online aggregation of component specifications and requirements.
Centralized management of item data and images.
Integration of material procurement progress into project schedules.
Integration of mobile app for checking material preparation information and progress.

Establishment of cross-departmental process management and collaboration mechanisms.

Digitizing to replace manual operations and checks.

Tracking the progress of quality issue resolution related to change management.

Integrating process management mechanisms for online approval and collaboration.

Controlling document file versioning and revision history.

Frequent customization requests lead to numerous revisions in the development process and drawing designs. Without centralized data management and access control, confusion may arise, resulting in the retrieval of incorrect document files. This can lead to rework, additional costs, and ultimately, delays in delivery.

Keep track of the latest versions of graphic and textual documents and monitor the history of change requests.
Establish a rigorous document authorization and access control mechanism.
Integrate an online approval process mechanism to ensure the accuracy of document versions.
The system automatically sends out notifications for document version changes.

Retain project development history data to enhance

customer service performance through the utilization of past experiences.

Through the ezteamwork collaboration platform, you can retain the complete history of orders. For customer complaints or new orders, leveraging historical data and experiences allows for tracing the origin, accelerating customer service efficiency, and enhancing customer satisfaction.This includes:

Business quoting

Research and development design

Procurement and stocking

Quality control inspection

Business quoting

Shipping and distribution

Chengmao Tools Industrial Co., Ltd.

Find out how Monmouth Technologies assists Ching Mao Enterprise in establishing a collaborative platform for managing small-scale diversified orders, allowing them to track material readiness and order delivery schedules.

Explore the case study

Looking to enhance your customized service capabilities and establish an efficient model for managing small-scale diversified orders?

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