Customer Services

A management system designed specifically for recording, tracking, and collaborating on service activities for B2B clients.

Addressing common issues and challenges in customer service management.

Record decentralization and lack of centralization.

Difficulty in centralizing management and sharing real-time customer service records and content among customer service personnel.

Difficulty in tracking customer service tasks.

Difficulty in tracking or managing customer service tasks, often resulting in overlooked customer issues awaiting resolution.

Statistics are time-consuming and labor-intensive.

It consumes a lot of manpower to compile customer service performance, which can easily lead to errors in statistics and analysis.

Communication and collaboration are not immediate.

Interdepartmental communication and integration of customer information are not immediate.

Meeting the collaboration and management needs of various roles in customer service.

Providing diverse customer service management applications.

Establishing a dedicated management process and framework.

Flexible customization of various service forms.
Customize various customer service forms flexibly according to business needs, such as service record forms, quotation forms, customer issue resolution forms, and more.
Flexible configuration of approval workflows and checkpoints.
The system can integrate approvals, allowing businesses to customize various online approval processes according to management needs, thereby establishing a standardized customer service management system.

A more efficient and rapid cross-departmental collaboration model.

Real-time cross-departmental information communication and sharing.
The system offers a cloud-based collaborative management model across departments, allowing real-time sharing of customer information among departments to keep track of the latest customer service updates.
Segment work permissions based on business scopes.
The system can set browsing and access permissions based on different departments or the business scopes that customer service is responsible for, effectively managing the division of responsibilities in customer service.

Achieve more precise tracking of customer service records and performance.

Completely preserve customer service history and records.
Comprehensively record all customer-related data and any service history. Customer service representatives or supervisors can access and retrieve the necessary information at any time.
Quickly summarize and analyze customer service performance.
The system provides versatile and flexible reporting capabilities, allowing users to customize conditions for quickly aggregating and summarizing various customer service reports, effectively analyzing customer service performance.

Automated reminders for pending tasks and deadline notifications.
The system can automatically send reminders for both pending tasks and set customer warranty expirations, reducing the likelihood of oversights in work.

Easily access customer service records anytime, anywhere with mobile capabilities.
Supporting mobile apps (iOS, Android) allows users to access, review, and record customer service statuses anytime, whether they're on visits or working remotely.

Taiwan Mobile

By using ezteamwork to record and track customer needs, it effectively enhances customer satisfaction.

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Revenue growth stems from customer satisfaction.
Build a more effective collaboration management tool for your customer service team.

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Customer Services

A management system designed specifically for recording, tracking, and collaborating on service activities for B2B clients.

Addressing common issues and challenges in customer service management.

Meeting the collaboration and management needs of various roles in customer service.

Providing diverse customer service management applications.

Establishing a dedicated management process and framework.

Flexible customization of various service forms.

Flexible configuration of approval workflows and checkpoints.

A more efficient and rapid cross-departmental collaboration model.

Real-time cross-departmental information communication and sharing.

Segment work permissions based on business scopes.

Achieve more precise tracking of customer service records and performance.

Completely preserve customer service history and records.

Quickly summarize and analyze customer service performance.

Automated reminders for pending tasks and deadline notifications.

Easily access customer service records anytime, anywhere with mobile capabilities.

Taiwan Mobile

Revenue growth stems from customer satisfaction.
Build a more effective collaboration management tool for your customer service team.

Company

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Customer Services

A management system designed specifically for recording, tracking, and collaborating on service activities for B2B clients.

Addressing common issues and challenges in customer service management.

Meeting the collaboration and management needs of various roles in customer service.

Providing diverse customer service management applications.

Establishing a dedicated management process and framework.

A more efficient and rapid cross-departmental collaboration model.

Achieve more precise tracking of customer service records and performance.

Taiwan Mobile

Revenue growth stems from customer satisfaction. Build a more effective collaboration management tool for your customer service team.

Company

Social media

Subscribe to our newsletters

Revenue growth stems from customer satisfaction.
Build a more effective collaboration management tool for your customer service team.