Case Studies/ Business Management
Introduction / Requirements
The ANKANG LONG TERM CARE GROUP is dedicated to building a comprehensive healthcare industry chain. As the number of service offerings and cases continues to grow, its existing operational processes and management methods face the following challenges:
► Traditional manual operations are time-consuming and labor-intensive, leading to communication challenges.
Personnel from different institutions within the group mainly rely on LINE for message transmission. Field staff fill out paper forms and take photos with their phones, which they then send to the business personnel via LINE. Personnel at the headquarters then input the data into Excel for consolidation and statistical analysis.
► The data is large and decentralized, making performance management difficult.
The large volume of messages exchanged between field staff and the headquarters scattered across LINE messages results in time-consuming and challenging information consolidation. It's difficult to track various business processing statuses and manage the execution performance of each institution.
Solutions
Monmouth Technologies. team is building an efficient, professional, and comprehensive healthcare business management platform for the ANKANG Group. It provides personnel from various institutions under the group with an online collaborative environment for real-time recording, communication, monitoring, and management of various service cases. The solution includes:
► Establish dedicated business management spreadsheets for each institution under the group, assisting them in recording and tracking the progress of service cases.
► Classify all service cases based on their service categories and establish standardized Standard Operating Procedures (SOPs) for each category.
►集中整合每一個案的客戶需求、溝通歷程、及服務進度於同一張表單，便於查詢、監控、管理
► Field personnel can quickly create orders and report service progress in real-time using a mobile app, simplifying the workflow.
► The system automatically sends case update reminders to supervisors and relevant personnel, enhancing communication efficiency.
► Utilize system-generated reports and data to produce consolidated statistics for each institution and service category, saving manual labor.
Benefits of implementation.
> Transition to paperless operations to reduce manual labor costs.
> Centralize and integrate communication channels to ensure no information is missed in transmission.
> Establish clear and concise Standard Operating Procedures (SOPs) to enhance communication efficiency and reduce human error.
> Achieve more timely and accurate monitoring of business progress and performance, optimize resource allocation, and improve operational efficiency.
Fuman Tang Foundation (ANKANG LONG TERM CARE GROUP), a social organization, was established in July 1990. It currently has 300 employees.
Under the group, there are: Tai Xiang Nursing Home, Tai Kang Nursing Home, Ankang Nursing Center, Xinhe Nursing Center, Sanmin Day Care Center, Nanzih Day Care Center, Fangfu Home Care Service Center, Songyou Consulting Management Company, etc., aiming to build a comprehensive healthcare industry chain.
Product category
Other healthcare service industries
Solutions
Leads Management & CRM
Digital transformation begins with implementing ezteamwork.
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