Case Performance / Custom Order Manufacturing

CHING PAO MACHINERY MANUFACTURING CO., LTD.

Quickly absorb relevant experiences to avoid redundant work.

Building context/challenges.

Cutting-edge and precise research and development capabilities; Traditional and fragmented assessment processes

Over the past 40 years, our clients have not only built a reputation but also accumulated a wealth of information scattered across various departments and individuals' minds. The reliance on experiential judgment has constrained business development, particularly in the assessment process for custom orders, which accounts for nearly 80% of the annual workload. This evaluation process has primarily relied on manual and paper-based methods, with records and research outcomes stored in various fragmented document files (such as Word and Excel) and the experiences of senior staff. It has been challenging to consolidate and retrieve past knowledge and experiences for reuse, resulting in the inefficient utilization of successful past cases. Often, similar pump configurations are repeatedly evaluated, leading to time-consuming efforts.

Benefits of implementation.

Knowledge Management Platform: Utilizing an intelligent engine to match the most suitable reference cases for evaluation.
After discussions with the consultants from Monmouth Technologies, we have chosen to build a database for water pumps using eKase (Case Knowledge Management System). Various performance parameters of the water pumps, such as diameter, horsepower, and head, will be defined, and data from the past 40 years will be consolidated into the database. Whenever a new custom order comes in, the R&D department can utilize eKase's intelligent search engine to match the most suitable reference cases based on the customer's requirements. Additionally, relevant Bill of Materials (BOM) structures will be provided, enabling the business to quickly obtain a quotation basis.

With the integration of the case database into the custom order evaluation process, we not only leverage intelligent search to match the most suitable cases, avoiding unnecessary redundant evaluations, but also structure the outcomes of custom orders into useful case knowledge stored within the system. This not only enhances evaluation efficiency but also facilitates effective knowledge management.

Established in 1977, Ching Pao Machinery Manufacturing Co., Ltd. is a pump design, manufacturing, and maintenance company with over 40 years of experience. The company currently employs approximately 30 staff members.
At the current stage, Ching Pao Machinery Manufacturing Co., Ltd. specializes in custom manufacturing pumps with a maximum horsepower of 2000 HP and a maximum water flow rate of 10 cubic meters per second (CMS).

Industry category.

Mechanical manufacturing industry

Solutions

Custom Order Manufacturing Solutions