Case Performance / Custom Order Manufacturing

NIIN MACHINERY TECHNOLOGY

Improving the order-to-delivery process to increase order fulfillment rates.

Building context/challenges.

With the increase in orders, there has been a gradual emergence of order delays, which have even started to affect the acceptance of new orders.
After establishing a foothold in Taiwan and eyeing the international market, besides the joy of business growth, concerns about the inability to promptly fulfill current orders and its impact on accepting new orders have started to surface one by one.

Firstly, when accepting new orders, the sales team expects prompt evaluation results from the factory. However, due to fragmented communication and information silos between departments such as production management, design, manufacturing, and procurement, there is a lack of overall schedule control. Consequently, delays occur from design to BOM generation to material procurement and cost estimation, ultimately resulting in lost orders and even customers turning to competitors.

Furthermore, concerning established orders, there are often design changes or instances of order cancellations or additions based on feedback from the sales team and customers. In the cumbersome process of integrating information across departments, other affected orders are inevitably delayed, requiring their delivery schedules to be extended to ensure timely delivery.

Benefits of implementation.

Production scheduling management is project-oriented, coupled with an online collaborative platform that can implement a structured workflow framework.
The ability to accept and deliver orders is closely related to the real-time and close collaboration among various departments such as sales, production management, manufacturing, design, and procurement. It is evident that the current quality document management model has encountered bottlenecks, whether it's the difficulty of cross-departmental information exchange or the inability to control the overall schedule.

After careful consideration and comparison, the company ultimately chose Monmouth Technologies' ezteamwork as a potent solution to address the aforementioned issues. Within ezteamwork, a cloud-based collaboration platform centered around project management, the company integrated ISO-concept-based execution processes as a common mechanism for internal reporting. This includes the initiation of work orders by the sales department, project establishment by the production management unit using templates and system-generated scheduling, and direct online reporting of progress and deliverables by the design, manufacturing, and procurement departments. Data from each department is organized by project, structured by tasks, and guided by processes, ensuring real-time and transparent recording and transmission within ezteamwork. Progress indicators and project statuses are swiftly aggregated through reports for easy monitoring.

With ezteamwork, the information that sales seeks regarding schedule progress, production management seeks about work order details, and manufacturing seeks regarding material arrival schedules, are all available in real-time and transparently. As a result, the communication costs between departments are significantly reduced. Sales can make more accurate commitments to customers, leading to an enhancement in the quality of service provided to customers both before and after sales.

Niin Machinery Technology Co., Ltd. has a team of experienced professionals with rich practical experience. We specialize in the production of pharmaceutical machinery, biotechnology machinery, food machinery, and other automated equipment. Our design process incorporates reference data and past experiences to configure machines, optimize processes, enhance performance, automate operations, and undertake comprehensive factory planning, design, and installation.
With its advanced technology and professional services, Niin Machinery Technology Co., Ltd. provides solutions to biotechnology, pharmaceutical, food, chemical, and other industries both domestically and internationally. We continuously innovate to meet the evolving needs of our customers, adhering to high standards of quality and delivering the best, fastest, and most comprehensive services possible.

Industry category.

Mechanical manufacturing industry

Solutions

Custom Order Manufacturing Solutions