Case Study/Project Management

TUMAK

Constructing a platform for the installation, servicing, and maintenance management of construction elevators.

Building context/challenges.

Over the past fifty years of development, TUMAK has customers spread across the north, central, and southern regions of Taiwan. For TUMAK, each construction project represents a customer, and simultaneously serving two to three hundred customers. The management quickly realized that without a comprehensive information system supporting them, they would struggle to effectively manage future market growth. As they anticipate serving five hundred or even one thousand customers, relying solely on traditional methods becomes impractical. While the company has implemented an ERP system, it is primarily used for inventory management, sales, and financial management in the manufacturing department. However, for the project-based nature of the engineering department, this system is not suitable. As a result, they still rely on manual operations and paper forms, with all information controlled by one manager. This often leads to delayed information dissemination and passive service, resulting in numerous customer complaints, especially when dispatching work is not timely.

Solutions

Through ezteamwork, we can centralize the monitoring of project progress and establish a dispatching mechanism for tasks.

TUMAK has implemented the engineering management solution provided by Monmouth Technologies to construct a cloud-based information management platform for the planning, execution, and monitoring of engineering projects. The primary unit involved in this implementation is the engineering department responsible for the installation and maintenance of construction elevators. With the online platform, the team can now create all engineering projects, schedule the progress of installation projects, and arrange subsequent maintenance tasks, all relying on the system's automatic scheduling capabilities.

In addition to establishing the project management system, the consultants also guided the team to integrate work order management into the platform. They developed a dispatch mechanism that is synchronized with project tasks, allowing dispatch orders to be created directly from the system. This integration enables real-time alignment between dispatch information and project progress, providing managers with more accurate scheduling of field engineers.

With the system in place, we can transform labor into talent. Simply put, it's not always about working hard; the key is to work smart. This is paramount!

Engineering & Construction

Benefits of implementation.

► Real-time and transparent information facilitates the provision of crucial decision-making indicators for business operations.

Through the ezteamwork cloud platform, TUMAK's work model has transitioned further towards online operations. For the business department, ezteamwork serves as a mobile office, enabling staff to use their phones to instantly understand the workload of internal projects while on the go. This allows them to determine whether it's suitable to accept orders or adjust manpower allocation while interacting with site supervisors and managers.

► Optimizing manpower allocation enhances customer service satisfaction.

With the automated reports generated by the system, the engineering department can proactively schedule pre-assigned work orders for the upcoming week and month. This not only saves time on manual operations but also significantly improves the efficiency of dispatching. From a manager's perspective, using ezteamwork allows them to see the bigger picture of the entire project, enabling them to plan next week's work and manpower in advance to maximize resource utilization and reduce labor costs.

Now, TUMAK's services have shifted from passive to proactive. Instead of being prompted by clients, they now proactively schedule construction activities in advance and coordinate entry times with site supervisors. With the system, they can also align with the progress of building construction, planning elevator installation and maintenance services ahead of time. This proactive approach not only enhances customer satisfaction but also provides a significant competitive advantage.

► Streamlining manpower operations to enhance service efficiency.

The engineering management solution provided by ezteamwork primarily simplifies TUMAK's complex manual operation model, allowing information from over 200 construction sites to be streamlined into organized forms within the system. This information can then be adjusted according to management needs. In the future, whether serving 500 or 1000 clients simultaneously, TUMAK will be able to meet nearly 100% of its business requirements.

In this industry, we are the first to utilize project management to oversee external projects. We are incredibly grateful to Monmouth Technologies' engineers and consultants for tailoring their solutions to our company's needs. We can now effortlessly manage 200 projects, and it's truly been a breeze!

TUMAK Co., Ltd. continues the legacy of Yende Machinery Industry Co., Ltd., established in the 62nd year of the Republic of China. It specializes in the development and manufacturing of machinery related to engineering, including scaffolding, steel pipe supports, galvanized pedal boards, scaffolding, as well as rental and installation services for construction elevators in high-rise buildings. It enjoys a high level of recognition in the construction machinery equipment manufacturing industry in the central region and across Taiwan.

Product category

Construction engineering industry

Solutions

Engineering & Construction