Case Records / Dispatched Services

DEYANG INFORMATION TECHNOLOGY LTD.

Establishing a digital maintenance dispatch management mechanism through integrated mobile applications.

Introduction / Requirements

►Limitations of the existing system's form design

Deyang Information Technology Ltd. originally used an electronic form system. However, due to limitations in the system design, it was unable to adjust the format of form fields according to the company's needs. As a result, there were significant restrictions in management and a lack of flexibility.

► Unable to record and report work on-site in real-time

The previous electronic form system lacked support for mobile apps, requiring field personnel to return to laptops or desktops after completing tasks to report work, leading to potential record inaccuracies.

► Relying on email and communication software for communication made it difficult to trace historical records.

In the past, both dispatch notifications and work photo reports were communicated through messaging apps or email, leading to difficulties in retrieving historical data. Often, it was challenging to find the correct information, or the data had already expired when searching for historical records.

Solutions

► Flexible customization of project dispatch orders and maintenance work orders

Through ezteamwork, work order assignees can be designated online, and the system will automatically send email notifications to relevant members, saving time on notifications and significantly enhancing the immediacy and convenience of information dissemination.

► Centralized Recording of Case Status and Warranty Records

The system can record the installation progress of customer projects, as well as information such as warranty expiration dates and service records after installation. This is beneficial for quickly checking the progress of cases and the status of after-sales service.

► Field workers can report work progress in real-time through the app.

The engineering unit can report the progress of work orders on-site using a mobile app. They can also upload photos of the work in progress and customer sign-off documents, providing real-time progress reporting and convenience.

► Rapidly summarize project labor hours.

When reporting the progress of project work orders, you can simultaneously record the number of work hours spent. Then, the system can generate statistical reports to help managers quickly analyze the total work hours for each project, thereby providing a rough estimate of labor costs.

►The dashboard allows for a quick overview of the progress and status of all cases.

Managers can quickly view the progress and status of case construction through the system's dispatch order summary. This enables them to instantly grasp the status of ongoing cases and effectively schedule internal manpower allocation.

Field Service & Dispatching

Benefits of implementation.

> Effectively monitor the progress and status of cases.

> Establish an automated dispatch notification mechanism.

> Enhance the efficiency of remote work for on-site personnel.

> Establish a comprehensive maintenance dispatch management mechanism through the system.

> Assist supervisors in tracking manpower adjustments and project costs.

DEYANG INFORMATION TECHNOLOGY LTD. was established over 30 years ago, originally starting as a distributor of communication equipment. In recent years, the company has shifted its focus to technological innovation, offering services in security surveillance systems, access control systems, and various network communication system planning, installation, and integration. By combining its original distribution department with its project engineering department, the company provides diverse products and service solutions, aiming to create the most comprehensive plans for different customer segments.

Product category

Information and Communication Technology (ICT)

Solutions

Field Service & Dispatching